Shipping & Delivery

All Ready to Ship items will be in the mail to you in 1-3 business days. Unless it’s a handmade item it will require 5-7 business days. All Custom Orders will take 7-9 weeks, the current production time.  You will receive an email with tracking, when your package has been shipped.  All packages are mailed UPS & insured with tracking, and require a signature. 

Returns & Replacements

At Mochi Studios your happiness is our priority. All custom orders are final sales. That being said I stand by the quality of my work, if it is a mistake on my part I will gladly fix it free of charge. Being as most of my jewelry is made to order, it is not possible to take returns in pieces that have been altered to fit your requests.

For all of our collections we offer our 7 day return policy, jewelry must be in unworn condition, in the original packaging and receive approval via email from us to accept the return. For these collections you may receive a full refund or exchange for another item of equal value in our store. As for our engagement rings we follow a strict no-return policy for rings that have been altered by the customers requests.

With Ring sizing it is $50 for silver and $100 for Gold, please go to a local jewelry store for sizing and note your size in thin bands and the wide sizers as well, to help with accuracy.

Payment, Pricing & Promotions

Payments are taken through my store.  Pricing is subject to change due to the daily fluctuation of the gold/silver market price.  Promotions will be offered periodically so check back often to see our sales and promotions!

Handmade Jewelry

Due to the handmade nature of the jewelry, your piece may vary slightly from the image shown.  
 

Warranty

All Mochi Studio jewelry is under warranty for 1 year from the date of purchase for any workmanship  issues that may arise. After the 1 year warranty has expired and your jewelry needs repair there is a fee involved. Please note if you have a different jeweler do sizing it will void the warranty. 

Maintenance 

Your jewelry has been created to last forever, heirloom quality to be passed down for generations to come.  Please take care not to wear your jewelry doing strenuous activity that could damage the gold or gemstones. Do not wear your jewelry in pools or hot tubs as the chemicals can alter the structure of the gold. 

Insurance

Contact your personal or homeowners insurance agent to get a valuables policy to insure your jewelry.